Refund, Credit and Privacy Policies

Refund and Credit Policy

1. Once you have booked your place, your place will normally be guaranteed to be held for a minimum of ten (10) days, unless your booking is received within 30 days to the commencement of a class.  If there is heavy demand during this time, your place cannot be guaranteed for the full ten (10) days, and we recommend a prompt payment by Paypal  or Direct Deposit to reserve your place.
2. All fees must be paid in full seven (7) days before classes begin.  Late payments may be allowed depending on vacancies. 
3. A non-refundable deposit of $75.00 is payable within 10 days of booking.  If the deposit is not received within that time, your place may be taken by another applicant. 
4. The School reserves the right to alter or cancel classes. 
5. If your choice of workshop/class does not attract the numbers required for minimum enrolment we will notify you at least 48 hours prior to commencement and a full refund** will be given.
6. Requests for a refund due to overpayment or any other reason must be received within three months of the date of your last payment.  Full details must be provided.
7. Should a term class teacher be absent from class for any reason, then a suitable replacement teacher will be appointed during their absence. 
8. Payments made after the earlybird date will be charged at the Full Price.  Paypal fees are not included as payment towards the Full Price. 
9. If for any reason a participant creates disruption to the learning of other students, or becomes violent or abusive,  or acts in such a way that puts other students  well-being at risk, then this student will be immediately asked to leave the premises and all monies paid will be forfeited.  The management reserves the right to physically remove any such person should they refuse to leave when directed to do so.

 

Payments by Paypal or Credit Card

10. If you are paying by Paypal or Credit Card, please note that this will attract a 2.45% fee.
11. ** If you have paid by Paypal and a refund is paid outside Paypal’s refund period of 60 days, or you have paid by credit card, and the class is cancelled by the school, you will receive a refund less the merchant fees of 2.45%.
12. If you have paid by Paypal and a refund is made within 60 days of this payment due to the class being cancelled by the school, you will receive a full refund. 
13. Payments made by Paypal are set at the earlybird prices.  Students who make late payments will be required to pay the balance of the full price (less the Paypal fee) on or before the first day of the class.  Payments must be made by cash, cheque or money order.  Please note there are currently no eftpos facilities available at the venue.

Transfers  and Forfeits

14. Deposits are non-refundable unless a class is cancelled by the School. 
15. Full fees become non-refundable from 48 hours prior to the class commencing.
16. A refund or credit will not be granted simply because you change your mind.
17. When only attending part of a term class, the number of days that will be missed must be disclosed upfront and the fee payable will be calculated from the Full Price as a pro-rata payment.
18. Refunds or credits for days missed will not be granted.   Refer to Point 16, 19 and 23.
19. Requests for a refund or credit for hardship or sickness will be considered on an individual basis, and will generally be given as a credit.  Application must be made in writing and proof such as a Doctor’s certificate will be required.
20. Classes held by local artists:  The deposit is transferable up to 45 days prior to the class commencing.  After this time the deposit becomes non-transferable.
21. Classes held by national artists:  The deposit is transferable up to fifty-five (55) days prior to the class commencing.  After this time the deposit becomes non-transferable.     
22. Classes held by international artists:  Requests for transfers for international artists must be received at least sixty-three (63) days or nine weeks prior to the commencement of a class.
23. Requests for transfers or refunds must be received in writing by email (Read Receipt required) or registered post.  Requests for transfers over the telephone will generally not be approved.
24. Requests for transfers or refunds must be made by the person who purchased the booking unless written notice has been given to Brisbane Art Workshops / Brisbane Artists Academe that gives approval for another person to act on their behalf, such as if a booking is purchased as a gift.
25. Any approved transfer will attract a $35 administration fee.

Credits Held

26. Credits held must be used within twelve (12) months of issue, otherwise these will be forfeited, unless there are extenuating circumstances.  Applications for credits to be extended past twelve months must be made in writing by email (Read Receipt required) or by registered post.

 

Environmental Policy

Brisbane Art Workshops will strongly encourage students of their responsibilities for best practice in the disposal and cleaning of paint & equipment, in order to sustain our environment, and will endeavour to only stock art supplies from manufacturers that have certified environmental safety controls in place.

Workplace Health & Safety Policy

Brisbane Art Workshops will inform students of their responsibilities and commonsense approach that will ensure their continued health and wellbeing.

Privacy

Brisbane Art Workshops respects the rights of individuals to determine to whom they give their personal information and how this information is used. We will not sell your information to any other organisation, or distribute your details to any other individual or organisations.

Copyright

All images contained in this site are under automatic copyright to the artist. Apart from fair dealing for the purposes of private study, research or review, as permitted under the Copyright Act, no part of any image may be reproduced by any process without written permission of the artist. Enquiries should be addressed to the atist's representitives